Ensuring top-notch service on a consistent basis can pose a significant hurdle for businesses, particularly in the accounting and finance sector during peak periods of the financial year. Addressing this challenge is the primary objective of The dot HQ, an outsourcing company committed to assisting partner firms throughout the UK.

PrimeGlobal member firm Larking Gowen is a leading accountancy and business advisory firm with a number of offices across the East of England. They recently forged a partnership with the professional outsourcing service, The dot HQ, and have seen a huge transformation during busy financial periods.

As a firm focused on providing great service to both their larger and smaller clients, they knew they needed to find a smart solution to allow them to continue offering a high level of customer service, even in their busiest periods. This led Larking Gowen to explore innovative resourcing solutions and partner with the dot HQ.

It was critical for the business to find a flexible and scalable solution that aligned with their business needs. Larking Gowen decided to enter into a three-month trial period with The dot HQ, allowing both parties to assess and ensure mutual satisfaction in terms of quality, service, and turnaround time.

Following the satisfactory trial period, the Professionals on Demand (POD) model, offered by The dot HQ, proved to be an innovative resourcing solution for Larking Gowen. This model enabled the firm to access a dedicated team of professionals who could work remotely and seamlessly integrate with their existing team.

Larking Gowen expressed their rationale for partnering with The dot HQ, emphasizing the standout qualities of flexibility and collaboration. They found the onboarding experience to be positive, with regular catchups and initial training provided to the managers of the team, which greatly facilitated the overall experience.

The results of this partnership really speak for themselves. The firm has been able to reduce pressure on its teams during busy periods, spread their workload throughout the year, and provide better customer service and turnaround times.

The dot HQ team members similarly have been excited about the work and have themselves been keen to adapt their processes to align with Larking Gowen's needs. The firm identifies that this has been an invaluable part of the relationship developed and contributed hugely to their success so far.

Larking Gowen expects The dot HQ and their POD services to become an increasingly important resourcing partner, allowing them to grow and develop their client service offering. They understand that there can be some hesitation surrounding outsourcing, and often this is due to the unknown. The firm is adamant that the dot team members are an extension of their own team, and the partnership doesn’t require a compromise on quality; it, in fact, helps to maintain consistently high levels of service.

Larking Gowen is very pleased to be in partnership with The dot HQ and, when asked about advice to others considering outsourcing, Martin Bugg, Partner at the firm, said, “Give it a go and go into it with an open mind. Treat The dot HQ team members just like your own team and it will work for you. It’s a great way to create capacity in your team and will allow you to provide better client service.”